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Click & Collect is available at nominated locations and for certain participating Gift Cards. There is no additional fee charged for Click & Collect orders.
- Customers will receive an email to confirm that their order is ready to be collected. Orders are processed at the time of collection.
- Upon collection of the order, the customer or any other person who collects the order on their behalf must present the confirmation email from Town and City Gift Cards and if required by the nominated Click and Collect Location, Photo ID and a credit card that was used for the transaction. Acceptable forms of Photo ID will also include Drivers licence, proof of age card or passport.
- Visiting your nominated click and collect location prior to receiving a confirmation for collection may result in your item not being ready for processing when you arrive.
- Any partial cancellation of a Click & Collect order needs prior to collection by contacting support@mi-cnx.com or calling 01738444376. No refund can be issued by the collection point.
- An invoice will be emailed by Town and City Gift Cards upon receipt of the order by the customer.
- Orders for collection must be collected within 15 days of receipt of an email confirming that your order is available for collection. If the customer’s order is not collected within this time frame, then Town and City Gift Cards will automatically cancel the order and refund the monies to the customer.less an administration fee of £10. If you are unable to collect your order in time, please contact support@mi-cnx.com to make alternative arrangements.
- Once your Gift Cards have been collected, you will receive an email from Town and City Gift Cards confirming which Products have been collected.
- If your nominated collection point is unavailable we will contact you to advise and arrange for your order to be delivered to you for free via an alternative method.
